Services

As a technological pioneer in the new energy , Shenzhen GWtime Electric Co., Ltd. positions itself as an "efficient green energy expert", building a three-level protection system for core products such as DC-coupled hybrid photovoltaic storage systems and integrated charging and storage system. With technological strength and soft service strength, we empower customer value. We promise: a professional team responds 7x24 hours, technical diagnosis starts within 30 minutes, and we create a "zero-distance" service network covering all scenarios.

After-sales service (+86) 191 2947 9260

Service response time commitment

On-site faults handling instructions

After-sales service for warranty period

After-sales service policy

Disclaimer for preservation

Technical training

Global shipping coverage

    Local service response

    1.Problem acceptance
    Wechat,Whatsapp,Email,TEL.

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    2.Preliminary analysis
    Respond promptly at the first moment. For non-technical issues, provide direct answers or transfer the questions to the relevant personnel.

    3.Troubleshooting
    Technical issue: Handle it based on the actual situation. If it involves replacement of spare parts, coordinate resources to prepare the spare parts.

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    4.Analysis and improvement
    Give the feedback of the analysis results to the R&D department and optimize the product accordingly.

    5.Customer pays a return visit
    After the issue is closed, regularly track the issue and conduct satisfaction follow-ups with the customers.

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    6.Sort and file
    Close and archive the issue.

    Warranty service

    "This Policy applies to all genuine products and ancillary equipment sold by [Shenzhen Gwtime Electric CO.,ltd] (hereinafter referred to as 'the Company' or 'Gwtime') within the territory of China that are covered under active warranty periods."